Kaitlin Vogel is a health journalist based in New York. Her work has appeared in a variety of publications, including Healthline, Eating Well, Parade, and more. Nick Blackmer is a librarian, ...

Atlassian’s 2025 State of Incident Management research study surveyed over 500 software developers, IT professionals, and IT decision makers (ITDMs) across the US about IT Service Management (ITSM).